Claim Cash for a Delayed or Cancelled Flight
A compensation or refund demand submitted and escalated — with the flight’s route and carrier checked against EU261 and UK261 eligibility, the delay cause and length documented, the U.S. DOT refund entitlement identified, a written demand sent to the airline, and a DOT or national enforcement-body complaint filed if the airline refuses.
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Who it's for
Airline passengers whose flight was cancelled, delayed three or more hours at arrival, or subject to a schedule change that caused a significant setback. Best suited for travellers on itineraries that touch the United States (for DOT refunds), the European Union (for EU261 compensation), or the United Kingdom (for UK261 compensation). Not for business travellers who can rely on corporate travel insurance or corporate legal teams.
About this playbook
This playbook guides air passengers through the process of claiming cash compensation or a refund after a flight cancellation or significant delay. It covers the three major compensation regimes — EU Regulation 261/2004, UK Regulation 261/2004, and U.S. DOT consumer protections — and helps you determine which applies to your itinerary. You will check eligibility, gather the right evidence while still at the airport, calculate what you are owed, submit a formal claim to the airline, and escalate to a government enforcement body if the airline refuses. The guide does not cover denied-boarding compensation as the primary claim, travel-insurance claims, or class-action litigation. It is written for individual passengers acting without a lawyer or claims agency.
What you'll do, step by step
Free preview — these steps are open to read in full before you buy.
Phase 1: Determine Which Regulation Applies
0/5Identify which passenger-rights framework governs your flight and whether your situation qualifies for compensation or a refund under EU261, UK261, or U.S. DOT rules.
- 5 min
- 10 min
- 10 min
Phase 2: Capture Evidence at the Airport
4 stepsPhase 3: Calculate Your Entitlement
4 stepsPhase 4: Submit the Claim to the Airline
3 stepsPhase 5: Escalate if the Airline Refuses
4 stepsDetails
What you need first
You have completed the flight (or the disruption occurred). You have your booking reference or e-ticket number. You can access the internet and a printer or PDF software. For DOT claims, you may need a U.S. mailing address and proof of U.S. residency if the airline requests it.
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